In Canada, the law protects consumer by allowing you to purchase funeral items, such as caskets, from a source other than the funeral home. You choose only those funeral related items, whether good or services that you want or need to pay for only those you select. You can compare costs before making any final choices whether you shop the internet, by telephone or in person.
Funeral home cannot:
• Refuse to accept a casket or related funeral merchandise, which has been purchased elsewhere.
• Charge the family fees for accepting the casket.
• Increase any service price, which are itemized on their written price list.
• Treat you or your family any different than if you had purchased a casket from the funeral home.
Help find a balance between the emotional, spiritual and financial needs for you in this time of grief. For more information, please contact Board of Funeral Services (Ontario): 1-800-387-4458 or visit their website at www.funeralboard.com.