Delivery and Substitution Policy for Flowers

Beautiful Heartfelt Sympathy Flowers for Every Legacy

Same Day Delivery: Orders received before noon (Eastern Time), we can typically deliver the flowers the same day. Orders received after 12:00 PM (Eastern Time) will be delivered the next business day.

Delivery Times: Normal delivery times are 9:00 AM – 5:00 PM daily. We are unable to guarantee delivery at a specific time, but we will contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

Substitution Policy: We are committed to deliver your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonal and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value to ensure your arrangement is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, we will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids my need to be substituted for white orchids and vice versa. Photos shown on the website are examples of style, the color and variety used may vary.