DELIVERY

Same Day or Next Day Delivery

Your casket will be delivered on time whether delivered to a funeral home or another location. We provide same day delivery within Greater Toronto Areas and next day shipping for all cities within Ontario. You have the choice of using our online checkout or call one of specialists over the phone.

Greater Toronto Area Free Casket Delivery

Casket deliveries within the Greater Toronto Area are free of charge. Please provide the date and time and leave the delivery to the funeral home or home deliveries to us. For immediate or same day deliveries, please call us to arrange for express service.

Depending on the order, same day or next day delivery will be available once we received payment. You will receive a confirmation email containing your purchase details shortly after your payment is processed. Please call for delivery inquiries for holiday deliveries and special delivery inquiries.

For all other cities in Canada, please call for more information.

Canada-Wide Casket Delivery

Casket deliveries outside of the Greater Toronto Area, a delivery charge will apply. Please provide the date, time and the address of the funeral home to us. We provide standard ground shipping that will take 2-5 business days depending on location. For immediate or same day deliveries, please call us to arrange for express service that will take 1-3 business days depending on location.

For free Canada-wide delivery, please call us to inquire.

 

United States Casket Delivery

Casket deliveries to the United States, a delivery charge will apply. Please provide your full name, date, time and the address of the funeral home to us. We provide standard ground shipping and express deliveries, please call us to arrange for deliveries to the United States.

To arrange your casket delivery to the United States, please call us to inquire.

Urn Delivery

Cremation Urns made of wood or metal are delivered by standard ground shipping that has a flat fee of $10.00 CAD, it will take 2-7 business days depending on location. Once dispatched from our warehouse, you will receive an email with the tracking information. All marble urns due to it’s weight and fragile state are delivered by standard ground shipping that has a flat fee of $20.00 CAD. Haven Casket & Monument are not responsible for any damages, issues or delays by third party carrier companies (ie. product damage, shipping delay etc.). All For express shipping between 1-3 business days, please call us to inquiry. Local pick-up for all cremation urns are available at no cost. You may place an order online for local pick-up or choose to visit our showroom for in stock urns. For United States, the delivery fee starts at $50.00 CAD, it will take 3-8 business days depending on location. For express shipping between 1-3 business days, please call us to inquire. For marble urns, please call us for shipping details and transit times.

For express or overnight shipping, please call us to make the arrangements. Availability and cost will vary depending on location.

 


 

How to Order Online

 

To use our online shopping cart, click on the “BUY NOW” button that will direct you to a page with more detailed information on the merchandise. You can “BUY NOW” anytime, by clicking on the button. If you are happy with your order, go to your cart and “Proceed to Checkout”. Fill out the form with all the required information for delivery and choose your method of payment. Once you are done, finish your order by clicking on the button “Place Order”. Shortly, you will receive the receipt of your order by email.

We will only arrange for delivery once we have received payment from you.

 

To see how to order your selected burial casket, please refer to our SALE page and read over our detailed guideline on How to Order a Casket.

Cancellation Policy

Cancellation made prior to your scheduled delivery is fully refundable. A full refund will be granted in the form of our company’s certified cheque by mail. For all other merchandise, we allot 14 days from time of purchase for returns of unused/undamaged products. The customer is responsible for all return packaging/shipping charges and must ensure item is in original new condition for the full purchase price (excluding shipping fees). Orders canceled after items are shipped, but before items are delivered: Customer will be charged our full shipping & return costs. No Refunds for damaged/used products. For caskets that has been dispatched, but have not arrived and or have arrived; for cancellation of orders, a fee of $100.00 will be charged. This is for the stocking, truck and fuel fees that have been incurred during delivery.

If you choose to cancel your order or make any changes, please contact us.

Toll Free at 1(855) 604-7555

haven casket delivery policy