Privacy Policy

1. Who We Are

Haven Casket operates www.havencasket.com and provides funeral and memorial-related products and services, including caskets, cremation urns, monuments, memorial jewelry, and related customer support.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Haven Casket
2750 14th Ave., Unit G7, Markham, Ontario. Canada
(905)-604-7555
info@havencasket.com

Under Canadian private-sector privacy law, organizations are expected to be open about their practices, identify purposes for collection, obtain meaningful consent where required, and safeguard personal information appropriately.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• your name
• email address
• phone number
• billing address
• shipping or delivery address
• information about the products or services you are interested in
• order and payment-related details
• information you provide in contact forms, quote requests, checkout, email, or phone calls

We may also collect certain technical and usage information automatically when you use our website, such as:

• IP address
• browser type
• device type
• pages visited
• date and time of visit
• referring website
• general analytics and cookie data

We only collect personal information for purposes a reasonable person would consider appropriate in the circumstances, consistent with Canadian privacy guidance.

3. How We Use Your Information

We may use your personal information to:

• respond to inquiries and provide customer service
• process purchases, payments, and deliveries
• provide quotes or information about products and services
• communicate with you about your order or request
• improve our website, products, and customer experience
• maintain internal business records
• detect fraud, misuse, or security issues
• comply with legal, tax, accounting, or regulatory obligations

If you subscribe to marketing emails or otherwise consent, we may also use your information to send updates, offers, educational content, or announcements about our products and services. Consent is a key requirement under PIPEDA, and individuals must be given clear, understandable information about how their information will be used.

4. Consent

Where required, we collect, use, and disclose personal information with your knowledge and consent.

Depending on the circumstances, consent may be express or implied. For example, if you submit a contact form asking for a response, we may use your contact details to reply. If you place an order, we may use your information to process that order and arrange delivery.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products or services.

Canadian privacy guidance emphasizes that consent should be meaningful, understandable, and tied to clearly identified purposes.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the site, improve performance, and support marketing or advertising.

These tools may collect information such as IP address, browser type, device information, pages viewed, and actions taken on the site.

We may use third-party services such as:

• Google Analytics
• Google Ads
• Meta Pixel
• other analytics, advertising, or ecommerce tools

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

If you use advertising or remarketing tools, your policy should accurately describe them and the choices users have. The OPC stresses openness and clear explanation rather than vague, overly legalistic notices.

6. Payment Information

Payments made through our website may be processed by third-party payment processors. We do not store full payment card numbers on our own servers unless explicitly stated otherwise.

Payment processors may collect and process payment information in accordance with their own privacy policies and security practices.

7. When We Share Information

We do not sell personal information.

We may share personal information with trusted service providers and partners only as reasonably necessary to operate our business, including for:

• website hosting
• ecommerce and checkout functionality
• payment processing
• shipping and delivery
• customer communication
• analytics and website performance
• professional advisers such as accountants, lawyers, or insurers
• legal or regulatory compliance

We may also disclose personal information where required or permitted by law.

Under Canadian privacy law, organizations remain accountable for personal information handled by third parties on their behalf and should use appropriate contractual or other safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, dispute-resolution, and record-keeping requirements.

When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it as appropriate.

Limiting retention is one of the fair information principles recognized under PIPEDA.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Safeguards are a core requirement under Canada’s private-sector privacy framework.

10. Your Rights and Choices

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• withdraw consent to certain uses
• unsubscribe from marketing communications

To make a privacy request, contact us using the details listed above. We may need to verify your identity before processing your request.

PIPEDA includes rights of access and correction, along with the principle that organizations should be open and responsive to privacy concerns.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through the website.

13. Cross-Border Processing

Some of our third-party service providers may store or process personal information outside your province or outside Canada. When that happens, your information may be subject to the laws of those jurisdictions.

Canadian privacy guidance expects organizations to be transparent about cross-border processing where relevant.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date above. If the changes are significant, we may take additional steps to bring them to your attention where appropriate. Canadian privacy guidance states that significant changes affecting new purposes or new disclosures may require renewed consent.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Haven Casket
2750 14th Ave., Unit G7, Markham, Ontario. Canada
(905)-604-7555
info@havencasket.com