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Frequently Asked Questions About Buying Funeral Products in Toronto
Find answers to common questions about funeral planning, caskets, cremation urns, headstones, and monuments in Ontario. If you are looking for pricing, product options, or memorial guidance, you can also explore our main category pages for more details.
In Canada, the law protects consumer by allowing you to purchase funeral items, such as caskets, from a source other than the funeral home. You choose only those funeral related items, whether good or services that you want or need to pay for only those you select. You can compare costs before making any final choices whether you shop the internet, by telephone or in person.
Funeral home cannot:
• Refuse to accept a casket or related funeral merchandise, which has been purchased elsewhere.
• Charge the family fees for accepting the casket.
• Increase any service price, which are itemized on their written price list.
• Treat you or your family any different than if you had purchased a casket from the funeral home.
Help find a balance between the emotional, spiritual and financial needs for you in this time of grief. For more information, please contact Board of Funeral Services (Ontario): 1-800-387-4458 or visit their website at https://thebao.ca
Haven Casket is a proudly Canadian company working to provide for your funeral needs. We understand that funerals can be expensive, and when you are making arrangements the last thing you want to be worrying about is money. That is why we offer all of our caskets and urns to our customers at wholesale prices. These are the same quality caskets that you would buy from other sources, but at greatly reduced rates. We have seen comparable products selling at other sources for as much as three times the prices we offer here at Haven Casket.
Sometimes funerals are unexpected, and when making arrangements, time is can be of the essence. Haven Casket recognizes the urgency involved in planning a funeral, and to compensate, we offer free same day delivery to the Greater Toronto Area. When you choose us for your funeral solutions, you will never have to worry whether the casket is going to arrive in time for the viewing or not.
Our casket store is located in the City of Markham, Ontario, featuring over 20 full sized burial caskets for viewing. We know that the most important thing is to see the actual casket before buying to allow you peace of mind. At our casket showroom, you will be able to see the actual casket before you decide to purchase it. We try to have as many selections of wood & metal caskets out for display. Our entire cremation urn collection is displayed in the store for viewing.
When selecting a casket, funeral homes may apply a lot of pressure to get you to purchase a casket through them. We don’t blame them, as there is a lot of potential profit at stake. Casket sales are a big money maker for many funeral homes. What they don’t tell you is that the prices they quote you are often at a huge markup.
Haven Casket offers you the ability to cut out the middleman. This means big savings for you, and extra money that you can use to honour your loved one’s memory in other ways. By purchasing through us, your family are saving anywhere between $3000 to $5000 dollars on funeral costs.
Under Ontario funeral law, all funeral homes must accept our caskets so don’t let anyone tell you otherwise. Contact us today and we can give you more information, plus answer any questions you might have.
Here at Haven Casket, customer satisfaction is our number one concern. This is why we always make it our top priority to meet and exceed your expectations whenever you do business with us. To back this up, Haven casket offers all of our customers a 100% satisfaction guarantee. If for any reason you are not fully satisfied, we will be happy to replace any of your products, or even give you a full refund.
There are no hidden costs. You save thousands on your funeral cost and you can rest assured your funeral merchandise is delivered on time. You can shop from the comfort of your home at your convenience from your computer with no pressure in making your decision or purchase.
For many actually moving ahead with pre-planning can be more difficult to act on and a subject few like to consider. Pre-planning is making funeral arrangements in advance. It allows consumers to compare prices and services, allows time to make wisely and well-informed purchasing decisions. This avoids making quickly and often under great emotional distress choices when confronted by the death of the loved one. You are likely to feel uncomfortable comparing prices or negotiating over the details and cost of a funeral, pre-need or at need. Compounding this discomfort is the fact that some people “overspend” on a funeral or burial because they think of it as a reflection of their feelings for the deceased.
Funerals rank among the most expensive purchases many consumers will ever make. A traditional funeral, including a casket and vault, costs about $6,000, although “extras” like flowers, obituary notices, acknowledgment cards or limousines can add thousands of dollars to the bottom line. Many funerals run well over $10,000. When one begins to understand the emotional and financial pressure of a funeral, it becomes clear that planning in advance is a considerate and responsible action. It can protect loved ones with a larger number of options and considerations, one that can be determined to best suit your needs.
Haven Casket proudly offers Pre-Planning service to help make this process easy for you and your family members. Please call us to get more information regarding our Pre-Plan package that works for you. Call us at 1-855-604-7555 to talk with one of our specialist.
The fundamental method of our low price is due to our commitment in the whole production process, logistics, labour and transport costs. Our wood caskets are directly made in bulk at our factory. Materials are imported from different parts of the world depending on species of wood. We work directly with our suppliers to ensure maximizing production equipment and using raw materials efficiently. Reviewing for technical innovations for best possible production process. To help keep prices even lower, Haven Casket transports products in bulk; all to ensure cost-efficiency. That is why we offer all of our caskets and urns to our customers at wholesale prices. These are the same quality caskets that you would buy from other sources, but at greatly reduced rates. We have seen comparable products selling at other sources for as much as three times the prices we offer here at Haven Casket. We are confident our wood caskets and metal caskets are of same or better quality than those found in your local funeral home.
You can call us to order your casket or go through our online shopping cart and complete the checkout process. Please provide the following information: your name, phone number, delivery address and e-mail. Provide us a payment type and we will ship the casket out according to your required date. This process will take less than 10 minutes, fast and simple. You can choose to cancel at any time during our checkout process. Once payment has been processed, please call us within 2 hours to change or cancel your order.
We accept credit cards or debit cards, MasterCard, Visa and Cash. You can choose which payment method best suits you.
We make every effort to maintain the availability of funeral merchandise shown on our online website, but due to popularity and supply issues, some products may not always be available. Generally, Haven Casket can estimate when a product should be back in stock. Because our products are not always manufactured in Canada, there are sometimes circumstances which can cause delivery delays.
Once you have completed our online checkout and we have received your order, we will send you a confirmation e-mail detailing your purchase. For funeral home deliveries, some will have specific time of delivery. Please contact your funeral home for their delivery date and time. Once we are notified of the time, we will schedule delivery according to that time. For Greater Toronto Area, we guarantee a 1-2 hour delivery time frame. For other cities, delivery is scheduled for next business day and will vary between 2-5 business days.
Please call us at 1-855-604-7555 to get your specific delivery rate or visit our Delivery Policy page.
When you place an order online, your merchandise(s) will be shipped from our warehouse. Since our online orders are shipped directly from our warehouses, simply state on your order that you would like to pick-up in store. We will hold your order for pick-up rather then have it shipped out.
If you are not satisfied with your purchase and would like to exchange or apply for a refund, please be sure to have your receipt. For all funeral merchandise not including burial caskets, we ask that you ensure that the product remains in the same condition as it was purchased. Otherwise, it is up to the discretion of the store as inspection is required.
Please call us directly to have changes be made to your order.
You can reach us at (905) 604-7555 or our Toll-Free line 1-855-604-7555. Or email us at info@havencasket.com and we will try to get back to as soon as possible.
If you are unable to make your purchase online, please try to refresh the website or try again later. If it persists, simply call our Toll Free number 1-855-604-7555 to speak with one of our specialists.
Funeral FAQs
First get the itemized list of prices and the casket from the funeral home. Check pricing at several funeral homes because shopping around will give you a more understanding of the choices and price difference in your area. Once you have chosen the funeral home that you want, then tell the funeral home that you will be purchasing a casket from us. They cannot charge you for receiving the casket and they must accept our casket. If there are any charges on handling a casket bought elsewhere, you should leave right away. The funeral home is charging you the difference or trying to earn back the money that is lost from you not purchasing their casket. There are many funeral homes that will gladly take our caskets at no cost to you. These are the funeral homes that you should be dealing with.
Shopping around will save you money and let you have control of what you want and not be charged for more. You can save more than $3000 on your funeral cost when you decide to purchase from Haven Casket.
A pallbearer is usually a family member, friend, or loved one chosen to help carry the casket. Anyone who may find the role too physically or emotionally difficult can choose not to participate.
Most Canadians who have worked and paid into CPP will be eligible to receive this benefit. The specific requirements are identified as: The deceased must have worked in Canada and contributed to CPP for a minimum of 10 calendar years OR a third of the calendar years in their contributory period. According to Government of Canada.
In most cases, funeral expenses are not claimed as a personal tax deduction. Families should confirm with an accountant or tax professional if they have questions about a specific situation.
Cremation can be performed with or without clothing, typically depending on the timing and nature of the services. If a traditional funeral precedes the process, the deceased is generally cremated in the attire chosen for the ceremony; however, if cremation occurs immediately following death, they usually remain in the clothing worn at the time of passing.
In Canada, cremation typically cannot occur until 24 to 72 hours after death, as specific legal documentation must be secured. In many provinces, such as Ontario, this process includes a mandatory review and authorization by a coroner before the cremation can proceed, a requirement that can sometimes take several business days to finalize.
Black, dark navy, or charcoal.
Casket FAQs
Today, many people use the words casket and coffin to mean the same thing, but they are traditionally different shapes. A casket usually has four sides and a more rectangular design, while a coffin is wider at the shoulders and narrower at the head and feet.
Pricing depends on the material, construction, finish, and style. In many cases, simpler designs cost less than more decorative or premium options.
Yes, families can buy a casket directly from a supplier instead of purchasing one through a funeral home. This can provide more choice and clearer pricing.
Either may be used, depending on personal preference, the type of service, and cemetery or funeral home requirements. Many families today choose a casket for burial services.
In many cases, yes, but the requirements can depend on the type of service, timing, transportation, and funeral home policies. It is always best to confirm the details with the provider handling the arrangements.
Traditional coffins often have a tapered six-sided shape that is narrower at the top and bottom. This older design is still associated with the word coffin, while caskets are more commonly rectangular.
Some casket interiors and viewing setups place more visual focus on the upper half of the body. This is usually part of presentation style and family preference.
Yes. Pallbearers can be men or women, depending on the wishes of the family and those taking part in the service.
Urn FAQs
Not always. Cremated remains are often returned in a temporary container, but many families choose a permanent urn for display, burial, or placement in a niche.
As a general rule of thumb, you need 1 cubic inch of urn capacity for every 1 pound of body weight (e.g., a 180 lb person requires a 180-200 cubic inch urn). Standard adult urns typically hold 200–250 cubic inches, which is good for most adults.
Yes. Families can purchase an urn directly from a supplier instead of buying through a funeral home.
The best urn material depends on how the urn will be used. Metal, wood, ceramic, marble, and biodegradable urns all suit different needs and preferences.
Yes. Many urns can be personalized with engraving, names, dates, or other memorial details depending on the style you choose.
Yes, many urns can be buried, but the right type depends on cemetery requirements and whether the urn is meant for burial, display, or niche placement.
Yes, many urns are designed for columbarium placement. It is important to check the size requirements of the niche before choosing the urn.
A keepsake urn is a smaller urn designed to hold a portion of cremated remains. Families sometimes choose keepsake urns when ashes are being shared among loved ones.
Monument FAQs
It can be. Memorial is a broader term that may refer to a headstone, monument, plaque, or other tribute created to remember a loved one.
People may also use the words gravestone, tombstone, monument, or marker, depending on the style and context.
Flat headstones are often called flat grave markers or flat markers. They sit level with the ground and have a simpler, lower-profile appearance.
A pillow headstone is a slanted marker that sits lower than an upright monument but higher than a flat marker. It offers a balance between visibility and a more compact design.
The price of a headstone in Canada depends on the size, color, granite type, finish, shape, and engraving details. Custom designs, photo portraits, and extra lettering can also affect cost. For a detailed price list, refer to our headstone price guide.
At Haven, we make it easy to find a memorial that fits your budget. You can lower the cost by picking a standard size, a common granite color, and a simple design. We recommend that you compare monument styles to find the best price for your family. Taking a look at our monument catalog is a great way to find a high quality tribute that is both affordable and meaningful.
Lettering costs vary based on the number of characters, style of engraving, layout, and whether extra artwork or design elements are included. Give us a call or email to get a quote today.
The cost depends on the type of photo option used, such as porcelain portraits or etched designs, along with the size and placement on the monument. Porcelain photo starts at $150, while laser etched photos start at $450.
The best choice depends on cemetery rules, budget, and personal preference. Flat markers are usually simpler and more affordable, while upright monuments offer more space for design and inscription. To understand the difference between the two, refer to our headstone vs flat marker guide.
Popular granite colors often include black, grey, indian red and other classic tones because they offer a timeless look and work well with engraved lettering and designs.
Families can create custom memorial ideas, but cemetery rules, material requirements, and installation standards usually need to be followed before a headstone can be placed.
The weight depends on the size, shape, and material. Granite monuments can be very heavy, which is why professional handling and installation are important.
This can depend on cemetery rules, space, and personal preference. Many families choose wording that is respectful, lasting, and appropriate for the style of memorial.
Writing a great epitaph means picking a short, meaningful message that truly captures who your loved one was. Start by thinking about their biggest passions or their best personality traits, whether they were known for their sense of humor, their kindness, or their role as a parent. Since space on a headstone is limited, many families choose a favorite quote, a simple life lesson, or a classic phrase like “Forever in our Hearts.” Before you decide on the final wording, it is helpful to view our monument designs to see how much room you have for text. Checking out our monument gallery can also give you inspiration for a timeless tribute that.
Companion headstones are a beautiful way to honor two people together, usually featuring both names and their important dates. These monuments often include a shared message or a special design, like interlocking rings or a favorite flower, to show the bond the couple shared. Many families also choose to add a ceramic or laser-etched photo of the couple to make the tribute even more personal. Our monument gallery offers many examples of how to balance photos and text to create a lasting memory for your family.
Placing rocks or pebbles on a headstone is a tradition rooted in respect and remembrance, most notably in Jewish culture, though it is now practiced by people of many faiths. Unlike flowers, which eventually wither and die, stones are permanent and symbolize the everlasting memory of the deceased. Leaving a stone serves as a physical sign that family or friends have visited the gravesite, showing that the person is still loved and has not been forgotten.